1. Collection of Your Personal Information
1.1 Type of Information
A client’s personal information is only collected when it is “reasonably necessary” to do so and is usually collected through information provided by you on your Breathe Skin Body Mind client information form and/or through promotions, competitions and consumer queries.
This information may include:
– Your name, postal address, contact number(s) and email address
– Information about your preference for products or services we offer from time to time
– Information on any health conditions you may have
– Your credit card details for products, services and cancellation fees (if applicable)
– Information on the products and services we have provided to you
– Details of any prizes you may have won
– A record of any queries you have made
– Other information you have provided to us
Breathe Skin Body Mind will only collect other personal information, including sensitive information, in accordance with the Act.
Breathe Skin Body Mind may use ‘cookies’ on our website. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our website may place on your computer. Usually, cookies are used as a means for our website to remember your preferences. As such, cookies are designed to improve your experience of our website.
In some circumstances, cookies may collect and store personal information about you.
Breathe Skin Body Mind extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. Most internet browsers are pre-set to accept cookies, however you can adjust your internet browser to disable cookies or to warn you when cookies are being used. Please note that if you disable cookies, you may not be able to access certain areas of our website or take advantage of the improved website experience that cookies often offer.
2. Use and Disclosure
Breathe Skin Body Mind collects personal information directly from you wherever possible, however sometimes we may collect personal information about you from a third party, e.g. a friend who has provided your details to us so we can send you a voucher, or a friend who has entered your name and email address as part of a competition.
This information is used for the following purposes:
– to contact you directly about Breathe Skin Body Mind, its products, special offers, samples and other promotions;
– to reward you for being a loyal customer;
– to approve transactions you wish to make;
– to confirm your identity;
– to provide you with products and services you have requested;
– to follow up or pursue any queries you make;
– to conduct consumer research;
– to notify you of the outcome of competitions or other promotions; and
for such other purposes relating to your relationship with Breathe Skin Body Mind
(collectively the Primary Purpose).
Breathe Skin Body Mind will not use or disclose any personal information for a purpose other than the Primary Purpose for which it was collected.
2.2 Disclosure and Use of Information by Third Parties
Except where you are otherwise notified and you have not objected to such, Breathe Skin Body Mind does not sell, rent or otherwise make available any personal information to third parties.
Breathe Skin Body Mind does however outsource certain business functions to third party organisations from time to time and solely for the purpose of such organisations providing services to
Breathe Skin Body Mind, personal information may be transferred to or handled by the following parties as required:
– organisations which provide services to us, such as marketing, promotion and advertising agencies and consumer research agencies;
– credit reference agencies or other credit providers; and
– government or statutory authorities
These parties may directly contact you on behalf of Breathe Skin Body Mind and may also store your personal information on their computer servers or databases on behalf of Breathe Skin Body Mind as part of the services they render to Breathe Skin Body Mind.
2.3 Third Party Sites
3. Data Quality
Breathe Skin Body Mind takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete, up-to date and relevant. However, the accuracy of that information depends to a large extent on the information you provide.
For this reason, we recommend that you contact us and let us know if there are any errors in your personal information; and keep us up to date with changes to personal information such as your name and address.
To make a request to access and/or amend your personal information, please contact the owner. Email: firstname.lastname@example.org
4. Data Security
Breathe Skin Body Mind is dedicated to keeping personal information secure and protected from misuse, loss, unauthorised access, modification, disclosure and interference.
This includes physical security, computer and network security.
Once Breathe Skin Body Mind no longer requires your personal information for the primary purpose it was collected for, Breathe Skin Body Mind takes all reasonable steps to destroy or de-identify the personal information.
5. Data Controllers and Processers
We are the data controllers as we are collecting and using your personal information. We use trusted third parties as our data processors for technical and organisational purposes, including for payments and email marketing. We make all reasonable efforts ensure our data processors are GDPR – compliant.
Breathe Skin Body Mind complies with permission-based direct marketing requirements under the Act and the Spam Act 2003.
When collecting your personal information, we must request your permission to use that information to send you information on products and promotions or have our associates send you marketing material. We must also give you the opportunity to “opt out” of receiving such marketing material.
Where you indicate your consent, Breathe Skin Body Mind may enter your details into a database for the purpose of contacting you directly about the Breathe Skin Body mind salon, products, special offers, samples, consumer research and other promotions.
7. Competitions and Trade Promotions
The most frequent methods by which we collect your personal information is via bookings for salon treatments, your client form which is completed at your first salon visit, and through competitions or other promotions.
For the purposes of competitions and trade promotions, the following special conditions apply to the collection, use and disclosure of your personal information:
All entries become the property of Breathe Skin Body Mind (and any third parties conducting joint promotions with Breathe Skin Body Mind);
Winners’ details and a description of the prizes will be entered on a database to comply with record-keeping requirements of relevant Australian State and Territory trade promotion legislation; and
Your personal information may also be published in a newspaper or other media in accordance with the terms and conditions of each promotion.
8. Openness, Access and Correction
You can request information in general from Breathe Skin Body Mind about the sort of personal information we hold on you, for what purposes we hold it and how we collect, hold, use and disclose your personal information, by sending us a request addressed to the Owner.
If the information held is inaccurate, incomplete or not up to date you may request we correct the information. We may refuse to grant you access to the information if the Act permits or requires such refusal.
You can also advise us if you would prefer not to be directly contacted by us by sending us a written request addressed to the Owner. Email: email@example.com
9. Transborder Data Flows
Breathe Skin Body Mind will only transfer personal data overseas in circumstances where it is permitted by the Act and the Amended Act.
If you believe your privacy has been breached or you have a complaint about our handling of your personal information, please contact us using the details provided. Email: firstname.lastname@example.org
We take privacy complaints seriously. If you make a complaint, we will respond within seven (7) days to advise you of the person responsible for managing your complaint. We will try to resolve your complaint within fourteen (14) days. When this is not reasonably possible, we will contact you within that time to let you know how long we will take to resolve your complaint.
You can also complain directly to the Office of the Australian Privacy Commissioner. Details about how to file a complaint can be found at www.oaic.gov.au or by calling 1300 363 992.
By providing us with personal information, you consent to this disclosure. Where we disclose your personal information to third parties, we will request or otherwise seek to get comfortable that the third party follows the Australian Privacy Principles regarding handling your personal information.
11. Additional Information
Further information on privacy is available at the website of the Office of the Federal Privacy Commissioner http://privacy.gov.au/.
Breathe Skin Body Mind reserves the right to change this Pirivacy Policy at any time and to notify its customers by posting an updated version of the policy on our website: www.breatheskinbodymind.com